MERCURY MARINE TOP CSI DEALER 4 YEARS IN A ROW
2018, 2019, 2020, 2021
In 2006, Mercury Marine implemented the Service SCI Award to recognize those dealers who truly set the mark in delivering complete customer satisfaction while servicing Mercury outboard & MerCruiser products. In January, Mercury Marine presented Rhode River Marina its prestigious Service Customer Satisfaction Index (CSI) Award for 2018. This is truly an honor as only 252 dealers across North America qualified for the award!
The CSI score for each dealer is measured and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a score of 94 or better out of 100 in the Service CSI survey. These surveys ask consumers to rate their overall service satisfaction with the dealership and also indicate if they would re-visit the dealership again in the future.
Tracking Service CSI scores is a way Mercury evaluates the effectiveness of its individual dealers and of its own policies and training programs. Dealerships that score high in Mercury’s Service CSI surveys are recognized through the awards program.
This is Rhode River Marina’s 4th Mercury CSI Award. They were first awarded in 2018, 2019, 2020, 2021.
Mercury Priemer Dealership
Mercury® evaluates the performance of our dealers every year. The best dealers, who demonstrate an exceptional commitment to customer service, are recognized as Premier Dealers.
- Have achieved and maintain a high service CSI (Customer Satisfaction Index) score
- Possess all the necessary service tools, testing equipment, manuals, and parts books
- Employ at least one Certified or Master Technician
- Provide timely service for all Mercury Marine customers
- Offer extended service hours and mobile service, when appropriate
- Use, display, and stock an adequate inventory of genuine Mercury Precision Parts
- Offer a clean, neat shop with well-organized tools and service literature
Chesapeake Bay Magazine – Best Of The Bay
VOTED : Best Fuel Dock On The BayVOTED: Best Engine Mechanic
Details & Certifications
- Yamaha Powered Boat Packages
- Factory Trained
- Master Technician
- Yamalube Exclusive Service Center
This dealership has a Master Technician on its team. Master Technician is the absolute highest certification a Yamaha technician can attain, and an elite few achieve this designation.
The Yamaha Outboard Master Technician program is one of the industry’s most advanced training programs. Offered exclusively at Yamaha Marine training centers, it consists of 6 weeklong courses that include classroom and hands-on training and advanced troubleshooting. In order to earn the designation of Master Technician, one must not only complete the training program, but also pass a final certification test.
Michael Conner – Master Yamaha Technican